Oryx Veterinary Pharmaceutical Industries
Website: https://oryxphama.om
Effective date: 25 October 2026
Last updated: 25 October 2026
1. Introduction
Oryx Pharma Oman (“Oryx Veterinary Pharmaceutical Industries,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, browse our online shop, purchase veterinary pharmaceutical products, contact us, or otherwise interact with our services.
We process personal information in accordance with applicable data protection laws, including the Personal Data Protection Law of the Sultanate of Oman and its applicable executive regulations.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will request your consent separately and clearly.
2. Who We Are
The entity responsible for processing your personal information is:
Business name: Oryx Veterinary Pharmaceutical Industries
Registered address: Brahimi Industrial Area, Al Brahimi, Sultanate of Oman
Website: https://oryxphama.om
Email:
Telephone: +96899094246
Data Protection Contact: Gamal Hagar
For questions about this Privacy Policy or the processing of your personal information, please contact us using the details above.
3. Personal Information We Collect
Depending on how you use our website and services, we may collect the following categories of personal information.
3.1 Information You Provide Directly
When you contact us, create an account, place an order, or request information, we may collect:
- Full name.
- Email address.
- Telephone or mobile number.
- Billing and delivery addresses.
- Company name and business contact information, where applicable.
- Account login details, such as your username and securely protected password.
- Order details, including purchased products, quantities, prices, and order history.
- Information you provide in contact forms, inquiries, feedback, or customer support requests.
Please do not submit unnecessary sensitive personal information through our website forms.
3.2 Order and Transaction Information
When you purchase products through our online shop, we may process information necessary to complete and manage your transaction, including:
- Products ordered and order reference numbers.
- Payment status and transaction references.
- Billing and delivery details.
- Delivery status and relevant shipping information.
- Refunds, returns, and customer service records.
Payments may be processed by third-party payment providers. Where a payment provider handles card details directly, we do not intend to collect or store full payment card information on our own systems unless this is expressly required for the relevant payment arrangement.
3.3 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, subject to applicable law and your cookie preferences.
This may include:
- IP address.
- Browser type and version.
- Device type and operating system.
- Pages visited and the date and time of access.
- Referring website or page.
- Website performance, error logs, and security-related events.
- Cookie identifiers and similar technical identifiers.
We use this information to operate the website, maintain security, troubleshoot technical problems, and understand website usage where permitted.
3.4 Information from Third Parties
Where necessary and lawful, we may receive relevant information from payment service providers, delivery companies, website service providers, or business partners to complete orders, confirm transactions, prevent fraud, or provide customer support.
We do not knowingly collect personal information from third parties without a legitimate and lawful reason.
4. How We Use Your Personal Information
We may use personal information for the following purposes:
1. Order processing: To receive, confirm, prepare, dispatch, and manage orders for veterinary pharmaceutical products and related supplies.
2. Customer service: To respond to inquiries, complaints, requests, and support messages.
3. Account management: To create and administer customer accounts and maintain order histories.
4. Payments and accounting: To process transactions, manage refunds, maintain financial records, and fulfil applicable accounting and tax obligations.
5. Delivery and logistics: To arrange shipment and communicate delivery-related information.
6. Website operation: To maintain, improve, and troubleshoot our website and online shop.
7. Security and fraud prevention: To protect customers, detect suspicious activities, and safeguard our systems.
8. Legal compliance: To meet applicable regulatory, legal, and contractual obligations.
9. Marketing communications: To send promotional offers, product updates, or commercial communications where the necessary consent or other lawful authorization has been obtained.
10. Business administration: To manage legitimate business operations and customer relationships.
We will not use personal information for purposes incompatible with the purposes explained to you, unless permitted by applicable law.
5. Legal Basis for Processing
We process personal information on an applicable lawful basis, as required by the laws governing our activities.
Depending on the circumstances, this may include:
- Consent: Where you have explicitly consented to a particular processing activity, such as certain marketing communications or non-essential cookies.
- Contractual necessity: Where processing is necessary to manage your account, fulfil your order, arrange delivery, or provide a requested service.
- Legal obligations: Where processing is necessary to comply with applicable legal, tax, accounting, or regulatory requirements.
- Other legally permitted grounds: Where applicable law expressly permits processing in the relevant circumstances.
Where consent is the required basis, we will request it in a clear and understandable manner. You may withdraw your consent in accordance with applicable law. Withdrawal does not invalidate processing that lawfully took place before withdrawal.
6. Sharing Your Personal Information
We do not sell your personal information as part of our ordinary business operations.
We may share relevant information with the following categories of recipients when necessary and lawful:
6.1 Service Providers
These may include:
- Website hosting and technical support providers.
- E-commerce and website platform providers.
- Payment processing companies.
- Delivery and logistics providers.
- Email and customer support service providers.
- Accounting and business administration providers.
These parties may process personal information on our behalf where appropriate and subject to applicable contractual and legal safeguards.
6.2 Authorities and Legal Requirements
We may disclose personal information to competent authorities, regulators, courts, or law enforcement agencies where required by law or where disclosure is otherwise lawfully justified.
6.3 Business Transactions
If our business undergoes a merger, restructuring, acquisition, or transfer of assets, personal information may be disclosed as necessary for the transaction, subject to applicable legal requirements and safeguards.
We limit disclosures to information reasonably necessary for the relevant purpose.
7. International Transfers of Personal Information
Some of our service providers may store or process personal information outside the Sultanate of Oman.
Where personal information is transferred internationally, we will assess and implement the safeguards and procedures required by applicable Omani data protection law and other applicable legal requirements.
We will not rely on an international service provider as a reason to disregard our obligations to protect your personal information.
For further information about relevant transfers and safeguards, you may contact us using the details provided in this policy.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
For example:
- Customer accounts: While the account remains active and for a reasonable period thereafter where necessary.
- Orders and transaction records: For the periods required by applicable accounting, tax, and commercial laws.
- Customer inquiries: For the time necessary to respond and manage follow-up matters.
- Marketing preferences: Until you withdraw your consent or the information is no longer required, subject to applicable law.
- Technical and security logs: For a period appropriate to security, troubleshooting, and operational needs.
When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it securely, unless retention is legally required or otherwise permitted.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and improve your browsing experience.
These technologies may be used for:
- Essential website functionality.
- Shopping-cart and session management.
- Remembering preferences.
- Website performance and analytics.
- Marketing or advertising, if these features are implemented.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
You may be able to manage cookie preferences through our website's cookie settings or through your browser settings. Disabling certain cookies may affect the functionality of the online shop.
For further information, please consult our Cookie Policy, where available.
10. Marketing Communications
We may send you commercial or promotional communications about our products, services, offers, and company updates where the necessary consent or other lawful authorization has been obtained.
You can opt out of marketing communications at any time by using the unsubscribe mechanism provided in the message, where available, or by contacting us directly.
We will respect your request and stop sending marketing communications as required by applicable law.
Please note that you may still receive essential communications relating to your purchases, account, payments, delivery, security, or legal obligations.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, and unlawful processing.
Depending on the risks and nature of the information, these measures may include:
- Access controls and restricted permissions.
- Secure password handling.
- Website and server security measures.
- Appropriate security updates and monitoring.
- Secure handling of business and transaction records.
- Confidentiality obligations for authorized personnel and service providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps to investigate, contain, and address it and notify the relevant authorities and affected individuals where required by applicable law.
12. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
- Withdraw consent to processing where consent is the applicable basis.
- Request access to personal information we hold about you.
- Request a copy of your personal information.
- Request correction or updating of inaccurate or incomplete information.
- Request restriction or suspension of processing where available under applicable law.
- Request deletion of personal information where legally permitted.
- Request transfer of your personal information to another controller where applicable.
- Receive information about relevant processing activities.
- Raise a complaint with the competent data protection authority.
To exercise a right, please contact us using the contact details in Section 2. We may need to verify your identity before responding.
We will handle your request in accordance with the applicable legal procedures and time limits. Some requests may be limited where we are legally required to retain information or where another lawful exception applies.
You may also have the right to complain to the competent authority responsible for personal data protection in Oman.
13. Children's Privacy
Our website and online shop are intended for business customers and other individuals legally able to use the relevant services.
We do not knowingly collect children's personal information without the required legal authorization, consent, or safeguards.
Where processing concerns a child, we will apply the specific protections and procedures required by applicable law.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can assess the situation and take appropriate action.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Those third parties may operate under their own privacy policies and terms. We are not responsible for the privacy practices of websites or services that we do not control.
We encourage you to review the privacy policies of third-party services before submitting personal information to them.
15. Veterinary Products and Customer Information
As a supplier of veterinary pharmaceutical products and related supplies, we may process information about orders placed by individuals, veterinary professionals, animal-care businesses, farms, and other customers.
Where necessary, this information may include business contact details, delivery information, product orders, and relevant documentation required to fulfil orders or comply with applicable regulatory requirements.
Please do not submit personal medical records or unnecessary sensitive personal information through our website.
Any information relating to animals that is associated with an identifiable individual will be handled as personal information where required by applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or applicable legal requirements.
The latest version will be published on this page with an updated “Last updated” date.
Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.
We encourage you to review this page periodically.
17. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern about the handling of your personal information, please contact us:
Oryx Pharma Oman
- Website: https://oryxphama.om
- Legal business name: Oryx Veterinary Pharmaceutical Industries
- Address: Brahimi Industrial Area, Al Brahimi, Sultanate of Oman
- Email:
- Telephone: +96899094246
- Data Protection Contact: Gamal Hagar
We will review your inquiry and respond in accordance with applicable law.
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Privacy commitment: Oryx Veterinary Pharmaceutical Industrie is committed to handling personal information responsibly, protecting customer confidentiality, and maintaining appropriate safeguards for information processed through its website and online shop.
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